Support

CRM systems and related digital integrations require time and expertise which you may not have lying around the office. Even worse, it might be in your office but just lying around.

In either case, we offer our support staff to step in for the assist to make sure that your Guidance plan stays on track. Whether you need extra capacity or access to our expertise, our support services are a lifeline for admins who are up to their eyeballs in other things or just aren’t sure how to create the right validation rule. Our support team partners with your internal team providing technical support to complete user identified system issues generated from your users or roadmap.

Support is offered as a subscription to help keep your costs predictable so that you are able to make informed decisions about your budget. We will work with your team to identify the right number of days for your needs. We offer Support to help with:

  • Staff transitions
  • Annual appeal mailings
  • Data migrations
  • Post-implementation launches
  • Feature requests
  • Year-end receipting

Support is a customizable service that will give you the boost you need to keep your digital systems on track.

Deaf Action Center
When I first started my journey here as the Executive Director of Deaf Action Center in March of 2014, it was clear to me that nothing less than superhuman powers could address the chronic and pervasive problems that our agency and our community was facing each and every day. Unfortunately, my cape was only so long and my powers less than superhuman. In order to streamline our organization and more efficiently serve our deaf and hard of hearing clientele, I asked NIM and your team to give us a hand, and wow, did you all deliver!”