From email addresses and event information to donation amounts and demographics, your CRM holds all the information your nonprofit needs. But when the data is off, and the CRM system doesn’t live up to expectations, it’s easy to just want to get the newest tech on the market.
You want to start all over with something fresh. You just wish you didn’t have to do another technology implementation project. The disruption it caused last time was awful. And it didn’t live up to expectations. Plus, a lot of money went down the drain.
You’re not alone. CRM implementation failure rates for nonprofits are staggering. But why?
In this white paper, we’ll explore the true, but often overlooked reason CRM implementations fail, and what you can do about it. You’ll learn:
- The inherent flaws in the “system” of buying and managing CRM implementation products and services.
- How to overcome the dreaded CRM implementation failure cycle to inspire real change in your organization.
- The clear steps you need to follow to guide your team through technology transformation.
Unlock the power of a clear CRM implementation roadmap that empowers your people and advances your mission.
For nonprofits, CRM implementations come with a lot of high expectations, and high stakes. After limping along with less-than-ideal CRM technology, you’re ready for something to actually work for you. You conclude that you need to adopt the newest technology platform.
Surely that should solve everything, right?
So you do some research, pick a system that fits your budget, find the funding, get stakeholders on board, and start the process with a new system and a new consultant. Expectations increase and anticipation builds. This is gonna work this time!
But things start to fall apart early on. The process becomes muddied. The timeline gets drawn out. Projects are backed up. Your staff get frustrated and burned out. Your budget is busted. You realize that your CRM implementation has failed